Terms & Conditions
Payment Policy – Full payment will be required on check-out – we will accept payment in cash (Costa Rican Colones or US Dollars) ONLY.
Cancellation policy – a small Bed & Breakfast such as ours is clearly affected by cancellations and we ask for your understanding and consideration of our policy. If you need to cancel a reservation please notify us by telephone and confirm in writing as soon as possible.
Check-in/Arrival – guests may check in on the day of arrival between 4pm and 7pm, or at other times by prior agreement only. With prior notice we will do our best to accommodate late arrivals, but please note that on the day of arrival, and out of courtesy to other guests, no one will be admitted after 8pm.
Check-out/Departure – rooms are to be vacated by 11am on the day of your departure.
Breakfast time – breakfast is served at a shared/communal table daily at 8am unless agreed by prior arrangement.
No smoking policy – we do NOT allow smoking in any part of Chalet Nicholas. If you are found smoking, you will be asked to leave immediately and a surcharge of US$250 will be applied to room charges for anyone smoking within the house.
Family policy – we do not allow guests younger than 10 years of age.
Pet policy – we regret we are unable to accept pets at Chalet Nicholas as we have our own dogs onsite.
Loss or damage – guests will be responsible for the repair or replacement of any breakages, loss or damage caused by them to Chalet Nicholas property and shall leave the room in a clean, neat and tidy condition. Guests must report any loss or damage to their own property immediately on discovery to the proprietors, and shall make themselves available to assist with any reports made by Chalet Nicholas B&B to the police.
Website – we believe that the information on this web site is correct, but cannot accept responsibility for errors or misunderstandings. To allow for a policy of continuing improvement of facilities, we reserve the right to alter or amend the amenities or facilities offered. Please be sure to check directly with us.
Guests shall comply with all reasonable rules and procedures in effect at Chalet Nicholas B&B, including but not limited to health and safety and security procedures and statutory requirements as to registration. Guests shall not enter areas of Chalet Nicholas B&B which are indicated as private and being closed to the public. Please remember Chalet Nicholas is our family home and not a hotel.
Chalet Nicholas B&B reserves the right to refuse a guest entry and accommodation if, on arrival, we reasonably consider that the guest is under the influence of alcohol or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner. We reserve the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or staff or is behaving in an unacceptable manner.
Privacy Policy
Who we are – our website is www.chaletnicholas.com
What information we collect about you – when you make a booking with us we collect the names of all the guests who will be staying, the home address (sometimes), email address and telephone number of the person making the booking.
How we use the information we hold on you – we will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.
After your stay you may receive an email asking for any feedback and that everything was ok with your stay.
We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email.
How is your data stored – all of the personal data you supply us, as part of the booking process, is stored securely on a third party system, Beds24.
Neither we nor Beds24 will share your information with any third party unless there is a legal reason for doing so.
Access to your information – you have the right to request a copy of the information we hold about you or request that it be deleted. If you would like to do so, please email us at chaletnicholasbandb@gmail.com.
Cookies – cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies. See www.aboutcookies.org for more information.